Global Industrial Challenges and Solutions to Grow their International Business

Background:

  1. A top German Industrial Machinery Manufacturer has expanded globally.
  2. Their products are popular worldwide, but their German language poses a challenge for English-speaking clients.

Challenges:

  1. Their English-speaking clients struggle with understanding product specs and manuals, leading to delays, errors, and added costs.
  2. The company’s German-only marketing materials also limit its reach among English speakers.

Solution:

  1. We followed the ISO Translation Process along with GDPR norms
  2. Assigned Native Speaker and Domain experts
  3. Post analysis of the Scope, We utilized the appropriate AI tools
  4. Developed Glossaries and Localization terms to achieve Semantic Accuracy
  5. Faster Turnaround Time with trained resources and matured Process Approach

Results:

  1. Technical translations improve communication, speed up delivery, reduce costs, and improved customer satisfaction from 62% – 89%
  2. Marketing translations help to reach wider audience, “Increase Sales

Legal Accuracy and Compliance: Your Trusted Translation Partner

Background

  1. A Reputed Law Firm in US faced a significant challenge in their international operations.
  2. Multinational clients in complex legal matters required legal documents to be translated into various foreign languages.
  3. They encountered issues with accuracy and compliance in translation process leading to delays and potential legal risks.

Challenges:

The Law Firm faced two main challenges:

  1. Accurate translation of legal documents to avoid misinterpretation and errors.
  2. Ensuring compliance with foreign legal requirements to avoid penalties and consequences.

Solution:

We incorporated translators and strong QC processes ensured accurate and compliant document translation.

  1. Semantic Accuracy: By combining AI-powered translation software, human language editors and Domain SME’s to ensure semantic accuracy
  2. Compliance: Ensured compliance with foreign legal requirements, addressing formatting, terminology, and style guidelines

Also, accounted for cultural nuances and idiomatic expressions for accurate translation following GDPR Compliance and ISO17100:2015 guidelines

Results:

  1. Accuracy: Precise Quality translation avoided misunderstandings and potential legal errors, improving client experience
  2. Compliance: Translated documents adhered to foreign legal requirements, minimizing non-compliance penalties and legal consequences.

Global Property Management: Multilingual Solutions for a Diverse Market

Background:

A Property Management Company struggled with managing foreign language leasing documents, hindering efficient and secure communication among its diverse workforce across different locations.

Their In-house team couldn’t handle non-English documents, resulting in delayed decision-making, leading to billing and revenue losses.

Challenges:

  1. Communication problems: Leases in different languages, are hard to understand, leading to higher turnaround time delaying the billing cycle
  2. Accurate translation: Translation of the leases are not clearly interpreted in terms of the correct dates and dollars, any mistakes in translation will result in wrong billing and increased default claims leading to Revenue and Reputation loss

Solutions:

  1. Version controlled Standard Operating Procedures on regular frequency
  2. Trained staff on the Latest Updates, Lease Translation tools and business nuances
  3. Employee Cadence Report to ensure timely Feedback to avoid any setbacks
  4. Implemented Operational Maturity model to track the critical dates and dollars

Results:

  1. Turnaround Time Improved by 6% from 92% to 98%
  2. Our Default Claim rates have significantly reduced from 10% to 2%
  3. Revenue loss has reduced significantly from 8% to 3%