Every Story Tells a Success

Enhancing Work-Life Balance Through Analytical Insights
One of the largest US global real estate service providers faced significant challenges in managing outsourcing services across various vendors, impacting project timelines and employee work-life balance. They urgently needed a comprehensive reporting tool for consolidated insights into volume, quality and turnaround time. We collaborated with stakeholders to create a digital dashboard, revolutionizing operations with real-time data access. This solution enhanced efficiency, reduced monitoring hours and significantly improved employee morale, fostering a healthier workplace while meeting client commitments effectively.
Creativity in problem-solving and a deep commitment to client success
During our visit to a European commercial real estate provider, the head of Lease Administration shared his challenges with lease abstraction errors and inefficiencies. The objective was to enhance their capabilities by leveraging trained resources in accounting and paralegal languages. This approach not only reduced errors and increased volume but also instilled trust and confidence in our services. The client appreciated our commitment to quality and strategic value, setting us apart and reinforcing their belief in partnering with us for their business needs.


Enhancing Critical Date Tracking to Prevent Revenue Leakage
Recently, we adeptly resolved a pressing issue for a client regarding their critical date tracking services, which had been causing them to miss vital deadlines and suffer revenue leakage. The dedicated team devised and implemented innovative solutions that not only streamlined the tracking process but also enhanced deadline management. Consequently, the client can now confidently maintain timely actions, safeguarding their revenue and paving the way for a strengthened partnership in the future.
Streamlining Multilingual Leasing: Faster Decisions and Improved Revenue
The client faced challenges managing foreign language leasing documents, causing delays in decision-making and revenue losses. Communication issues led to higher turnaround times, while inaccurate translations resulted in billing errors and increased default claims. We addressed these concerns by developing version-controlled Standard Operating Procedures, training staff on translation tools and implementing an Employee Cadence Report for timely feedback. Our efforts improved turnaround time from 92% to 98%, reduced default claims from 10% to 2% and lowered revenue loss from 8% to 3%.
