Background:
Our Client is a multinational corporation with a diverse range of businesses, including real estate management.
Client was facing challenges in managing their lease portfolio as they had a large number of leases with complex terms and conditions. Client was struggling to keep up with the lease abstraction process, which was affecting their end customer billing.

Challenges:
Due to high turnaround time (TAT) caused by back lock of non indexed leases and delay in abstraction process impacted their ability to invoice their customers in a timely manner leading to revenue loss.

The Solution:
Lean methodology: Based on the value stream mapping identified the non value added activities.
Appropriate Tools and technologies were applied to improve the inefficiency at the process SIPOC level. Regular governance have been implemented at the SME’s and Leadership Level.

Results:
Improved the Turnaround time by 30% by reducing the process time Customer was able to complete the project on time Customer efficiency gained on the financial impact.

Innovation:
Monitoring the Key metrics on regular basis. Setting up a EWS (early warning signal) to identify the issues impacting business.

Background:
Our Client is a leading provider of lease abstraction services, assisting clients in efficiently managing their lease portfolios.
However, the company encountered significant challenges related to domain expertise and lack of transparency, causing frustrations for a valued customer and impacting their business plan

Challenges:
Client was at risk in managing the portfolio as the lease abstraction process used was with inefficiencies and inaccuracies.
The previous service provider they engaged did not have the necessary expertise and resources to handle the complex lease portfolio, resulting in poor quality output. The lack of transparency in the process also led to trust issues with the service provider.

Solution:
Deployed a dedicated team of highly skilled professionals with a decade of experience.
Proprietary Foundation training implemented for the domain and skill required for the project.
Developed an Employee Cadence Report – Keeping employee engaged and aligned to the project goal
Regular MIS Reporting and Governance update gave great comfort to the client.

Results:
Accuracy improved from 91% to 98%.
Dashboard was shared on a regular frequency for a better transparency
Improved overall customer experience

Innovation:
Domain Competency Management is key to the Project.
A Well Structured MIS report at regular interval cemented the relationship

Background
The company was facing challenges in managing their lease portfolio, as they had a high volume of leases with complex clauses and terms.
They had engaged a lease abstraction service provider but were unhappy with the quality of the output, as they had no way of predicting the accuracy of the output.

Challenges:
We are facing challenges with their lease abstraction process, resulting in inefficiencies and inaccuracies.
We did not have a robust quality framework in place, resulting in poor quality output.
The lack of predictability in the accuracy of the output led to delays in billing and caused trust issues with their customers.

The Solution:

HOPE Methodology

– It is a quality framework that drives Continuous Improvement on customer metrics and their end customer experience.

Propertize Q

– It is a solution which collaborates six sigma and lean metholodology to focus on key controllable of quality variables and drive predictable quality output.

Results:

• Reduced the error rate from 6% to1% per resource.
• Provide a predictable quality output to the customer.

Innovation:
Quality of the data is critical to business. Hence the Service provider should have a deep dive understanding on the process levels and its controllable:

1. Value Stream Mapping is important for understanding the controllable of the Quality SLA parameters.
2. KYC (know your customer): All the resources involved in the client project should know the SLA parameters and their impacts.

Background:

The company was facing challenges in the payment of Additional Rent Charges below following the Base Year concept

1. Operating Expenses
2. Real Estate Taxes
3. Insurance

Challenges:

• Delayed rent payments caused revenue loss and financial instability
• Precise Base Year calculations were crucial to avoid financial mistakes
• Poor communication between Tenant and Manager prolonged conflicts and collections

Solutions:

• Implemented advanced software for accurate rent calculations, ensuring efficiency with MIS Dashboard
• Created a 90 Days communication plan improving Tenant and Manager interaction
• Conducted audits to fix discrepancies and provided training, reducing disagreements

Results:

• Timely rent payments boosted financial stability
• Clear communication and accurate calculations enhanced Tenant satisfaction
• Automation improved focus and efficiency, enhancing overall operations

Background:

1. A top German Industrial Machinery Manufacturer has expanded globally.
2. Their products are popular worldwide, but their German language poses a challenge for English-speaking clients.

Challenges:

1. Their English-speaking clients struggle with understanding product specs and manuals, leading to delays, errors, and added costs.
2. The company’s German-only marketing materials also limit its reach among English speakers.

Solution:

1. We followed the ISO Translation Process along with GDPR norms
2. Assigned Native Speaker and Domain experts
3. Post analysis of the Scope, We utilized the appropriate AI tools
4. Developed Glossaries and Localization terms to achieve Semantic Accuracy
5. Faster Turnaround Time with trained resources and matured Process Approach

Results:

1. Technical translations improve communication, speed up delivery, reduce costs, and improved customer satisfaction from 62% – 89%
2. Marketing translations help to reach wider audience, “Increase Sales”

Background

1. A Reputed Law Firm in US faced a significant challenge in their international operations.
2. Multinational clients in complex legal matters required legal documents to be translated into various foreign languages.
3. They encountered issues with accuracy and compliance in translation process leading to delays and potential legal risks.

Challenges:

The Law Firm faced two main challenges:

1. Accurate translation of legal documents to avoid misinterpretation and errors.
2. Ensuring compliance with foreign legal requirements to avoid penalties and consequences.

Solution:

We incorporated translators and strong QC processes ensured accurate and compliant document translation.

1. Semantic Accuracy: By combining AI-powered translation software, human language editors and Domain SME’s to ensure semantic accuracy
2. Compliance: Ensured compliance with foreign legal requirements, addressing formatting, terminology, and style guidelines

Also, accounted for cultural nuances and idiomatic expressions for accurate translation following GDPR Compliance and ISO17100:2015 guidelines

Results:

1. Accuracy: Precise Quality translation avoided misunderstandings and potential legal errors, improving client experience
2. Compliance: Translated documents adhered to foreign legal requirements, minimizing non-compliance penalties and legal consequences.

Background:

A Property Management Company struggled with managing foreign language leasing documents, hindering efficient and secure communication among its diverse workforce across different locations.

Their In-house team couldn’t handle non-English documents, resulting in delayed decision-making, leading to billing and revenue losses.

Challenges:

1. Communication problems: Leases in different languages, are hard to understand, leading to higher turnaround time delaying the billing cycle
2. Accurate translation: Translation of the leases are not clearly interpreted in terms of the correct dates and dollars, any mistakes in translation will result in wrong billing and increased default claims leading to Revenue and Reputation loss

Solutions:

1. Version controlled Standard Operating Procedures on regular frequency
2. Trained staff on the Latest Updates, Lease Translation tools and business nuances
3. Employee Cadence Report to ensure timely Feedback to avoid any setbacks
4. Implemented Operational Maturity model to track the critical dates and dollars

Results:

1. Turnaround Time Improved by 6% from 92% to 98%
2. Our Default Claim rates have significantly reduced from 10% to 2%
3. Revenue loss has reduced significantly from 8% to 3%